Stakeholders

Stakeholders

It is essential to include all possible stakeholders in our design process to create the best suitable design for not just one part. To prioritize conflicting opinions, we tried to use a R.A.C.I map after our initial stakeholder brainstorming (Harned, 2022). However, we realized that it is not a suitable method to show relationships between different stakeholders, which is crucial for us to know where connections in our designs need to be made. Consequently, we illustrated our stakeholders, their locations, and their relations with each other in a stakeholder map that can be found in appendix C.

Customer App Team

The customer app team comprises Home Depot employees who develop the public Home Depot app. They design, integrate, and update features like the curbside pickup. So, we may have to discuss possible solutions and enhancements inside the app with them. This team also may be able to share app usage data with us. Because this team is not our primary point of contact with The Home Depot, we are not fully aware of the scope in which they can help us.

Associates

Home Depot store associates are responsible for helping customers inside the store and out. This includes helping ProXtra customers with large orders at the Pro Desk, navigating aisles, manning the Customer Service desk, you name it. They are also responsible for pulling items from the shelves and preparing curbside orders. Without them, we cannot ensure a positive experience for the customer.

Delivery Customers

Delivery customers are Home Depot customers that order online and ship goods directly to their homes. Currently, they are ordering online and therefore have to pay for shipping and have longer waiting times. When the curbside process is more attractive for them, they might pick up their goods instead. So delivery customers could in the future also be curbside pickup customers when addressed correctly.